Frequently Asked Questions

We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@emerella.shop

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@emerella.shop

Why emerella.shop?

Shop best sellers

Uncompromised Quality

Experience enduring elegance and durability with our premium collection

Curated Selection

Discover exceptional products for your refined lifestyle in our handpicked collection

Exclusive Deals

Access special savings on luxurious items, elevating your experience for less

EXPRESS DELIVERY

FREE RETURNS

AVAILABLE CUSTOMER SERVICE

PAYMENT IN 3X

YouTube

Tiktok

Contact

support@emerella.shop

Customer support

Company info

About the shop

Welcome to moblyr.shop. From day one our team keeps bringing together the finest materials and stunning design to create something very special for you. All our products are developed with a complete dedication to quality, durability, and functionality.

Top